This Privacy Policy explains how Bloom Haven handles personal information when you use lodgeveinyard.click, make an inquiry, or engage us for florist workshop services, including wedding bouquets and event decoration.
We may collect contact details, event and order information, consultation notes, payment-related records, delivery and setup instructions, and website usage data. For wedding and event services, this can include preferences for flowers, colours, dates, venue access details, and other information needed to prepare a quote or complete an arrangement.
We collect personal data when you submit an inquiry, request a consultation, ask for a quote, confirm a booking, communicate about an event, or make a payment. We may also receive information from messages, forms, and technical records generated when you use the website.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.
You can manage cookies through your browser settings and, where available, through on-site preference tools. Essential cookies may still be used where they are needed to operate the website, maintain security, or remember basic session choices.
We use personal information to respond to inquiries, prepare consultations and quotes, confirm bookings, manage deposits and event details, coordinate preparation, delivery, and setup, handle payments, maintain business records, improve website performance, and meet legal obligations. We may also use information to communicate about changes to an order or event arrangement.
We may share personal information with service providers that support website hosting, communications, payment processing, record keeping, or delivery and setup coordination. Where third parties handle information on our behalf, they are expected to use it only for the relevant service and to protect it appropriately.
We may disclose personal information where required or authorised by law, including in response to lawful requests from public authorities, courts, or regulators. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
You may request access to the personal information we hold about you and ask for correction where it is inaccurate, incomplete, or outdated. In some cases, you may also object to certain processing or ask us to limit how information is used, subject to legal and operational requirements.
To make a privacy request, provide enough information for us to identify the relevant record and confirm your identity. We may need to refuse or limit a request where the law permits or requires us to do so, or where the request would interfere with our ability to provide the service or maintain required records.
We retain personal data for the period needed to manage inquiries, quotations, bookings, event preparation, payment records, and any follow-up service. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless a longer period is needed for legal, accounting, or dispute-handling purposes.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is published on the website, and we may take additional steps to draw attention to material changes where appropriate.
